- Council and housing association tenants in England and Wales who still live in the affected home, have been reporting the problems for more than three months, and have chased it within the last three.
- Enquiring costs nothing. If the law firm takes your case, they'll explain exactly how it's funded before you sign anything — you'll never get a surprise bill from us.
- No, and we would not pretend to. We do not give legal advice. What we can do is check your answers against the criteria the specialists use, and tell you straight away whether we can pass your enquiry on.
- Our part is quick — the form takes about two minutes, and someone usually calls within one working day. Once your file reaches the specialists, timescales are theirs, not ours, and we would rather not invent a number.
- Housing disrepair claims here are for council and housing association tenants only. If you rent privately, the form will offer to check something different for you — whether the deposit you paid was properly protected.
- Rent arrears do not automatically stop an enquiry. The form asks about them because the specialists need to know, and there is a point above which they cannot take a case on.
- That's a question for the law firm, and they'll answer it properly before you commit to anything. You won't be pressured at any point.
- Only the people named in the consent you give: Coresight Creative Limited (that's us), the claims management company we work with, and their panel law firm. We never sell your details, and we only contact you about your own enquiry. Full details in our Privacy Notice.
- Someone from the claims team will be in touch, usually within one working day, to gather the details and photographs. Then your file goes to the specialists.
- At any time. Email us and we will stop contacting you and remove your details. You never have to give a reason.