Damp walls
A tide mark creeping up the wall, plaster blistering, paint lifting away above the skirting board, and a smell that never quite goes.
The problems we hear about most
Housing disrepair covers a lot of ground. These are the problems social housing tenants contact us about most often — if your home has been like this for months and your landlord knows, get in touch.
Black mould
Dark patches spreading across ceilings, into corners and around window frames — and coming back however often you clean it off.
Leaks and water damage
Stains spreading across a ceiling, paint bubbling and sagging, a bucket on the floor because something above is still dripping.
Heating that does not work
Radiators that never get warm, a boiler that keeps failing, rooms cold enough for condensation to run down the inside of the windows.
Rotten windows and doors
Frames gone soft with rot, sills breaking up, gaps that let the weather straight in and will not shut properly.
Something else?
Cracked walls, sagging ceilings, broken guttering soaking an outside wall, faulty wiring, a bathroom or kitchen falling apart. This list is not the whole of it — if your home is in poor repair and your landlord has been told, get in touch and we will take it from there.
Damp and mould and your health
Living with damp and mould can affect your health, and it tends to be hardest on children, older people and anyone with a breathing condition. If that is happening in your home, it matters — tell the claims team when they call, because it forms part of the picture the specialists look at.